Privacy policy

Overview

This Privacy Policy explains how Satori Skincare, operating under the brand name Satori, collects, uses, stores and protects personal information when you visit our website, place an order, contact us or otherwise interact with us. Throughout this Privacy Policy, the terms “we”, “us”, “our” and “Satori” refer to Satori Skincare.

We respect your privacy and are committed to handling personal information responsibly and transparently. By using our website, you acknowledge that you have read and understood this Privacy Policy. This Privacy Policy should be read together with our Terms of Service and other policies available on our website.

1. Information We Collect

We may collect information that you provide directly to us when you use our website, place an order, contact us or otherwise interact with Satori.

Depending on how you use our website, this may include:

  • your name;
  • email address;
  • telephone or mobile number;
  • billing address;
  • shipping or delivery address;
  • order and transaction information;
  • products purchased or considered;
  • information you provide when contacting customer care;
  • information you provide when submitting reviews, feedback or other content; and
  • any other information you voluntarily provide to us.

When you browse our website, certain technical information may also be collected automatically through the website or through service providers supporting the website. This may include information such as your IP address, browser type, device information, operating system, pages visited, referring pages and general information about how you interact with our website.

2. Use of Personal Data

We may use personal information for purposes including:

  • processing and fulfilling orders;
  • processing payments;
  • arranging delivery of products;
  • communicating with you about your orders;
  • responding to enquiries and providing customer support;
  • maintaining and administering our website;
  • improving our products, services and website experience;
  • maintaining records relating to transactions;
  • preventing fraud, misuse or unauthorized activity;
  • complying with applicable legal and regulatory requirements;
  • communicating important service-related information; and
  • sending marketing or promotional communications where permitted and where applicable consent or another lawful basis is required.

We seek to use personal information only for specified and legitimate purposes and only to the extent reasonably necessary for those purposes.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, maintain security, remember preferences and understand how visitors use our website. Some cookies may be placed or managed by service providers that assist us in operating and improving our website.

You may be able to manage or restrict cookies through your browser or device settings. However, disabling certain cookies may affect the functionality of parts of the website.

4. Retention of Personal Data

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our products and services, maintaining business and transaction records, complying with legal obligations, resolving disputes and protecting our legitimate business interests.

When personal information is no longer reasonably required, we may delete, anonymise or otherwise dispose of it in accordance with applicable law and our business practices.

5. Transfer of Personal Data

Your personal information may be processed by service providers that assist us in operating our website, processing orders, accepting payments, delivering products, communicating with customers, maintaining website functionality or providing other services.

Some service providers may process or store information outside your state or country. Where personal information is transferred or processed in another jurisdiction, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable law.

6. Disclosure of Personal Data

We may disclose personal information where reasonably necessary to operate our business and provide our products and services. This may include sharing relevant information with service providers involved in payment processing, order fulfilment, delivery, website operations, technology, customer communications and other business functions.

We may also disclose personal information where required or permitted by applicable law, legal proceedings, regulatory requirements, or where reasonably necessary to protect the rights, property or safety of Satori, our customers or others. We do not sell your personal information.

7. Customer Reviews and Publicly Displayed Information

If you choose to submit a product review, testimonial, photograph or other content to Satori, certain information associated with that submission may be displayed publicly on our website or used in connection with our products and services.

Where reviews are displayed, the name provided with the review may be visible to other visitors. You should avoid including personal or sensitive information in any review or other content that you do not wish to make publicly available.

8. Third-Party Links

Our website may contain links to third-party websites or services. These websites are operated independently from Satori and may have their own privacy policies and practices. We are not responsible for the privacy practices, content or security of third-party websites.

We encourage you to review the privacy policies of any third-party websites you choose to visit.

9. Children's Privacy

Our website and services are intended for general consumers and are not directed at children who are not legally permitted to use such services independently. We do not knowingly seek to collect personal information directly from children where such collection is prohibited by applicable law.

10. Your Rights and Choices

Subject to applicable law, you may have rights in relation to your personal information, including the right to request access to or correction of personal information held by us. Where processing is based on consent, you may withdraw your consent, subject to applicable legal or contractual limitations. You may also unsubscribe from promotional email communications at any time by using the unsubscribe option provided in the relevant communication or by contacting us.

Requests relating to your personal information may be made using the contact details provided below.

11. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in our practices, services, technology or applicable legal requirements.

The updated version will be posted on this page with a revised “Last updated” date. We encourage you to review this Privacy Policy periodically.

12. Contact Information

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:

Email: care.satori@gmail.com