Terms of service
Last updated: October 2026
OVERVIEW
This website is operated by Satori Skincare, under the brand name Satori. Throughout the site, the terms “we”, “us”, “our” and “Satori” refer to Satori Skincare.
Satori offers this website, including all information, content, products, tools and services available through the website, subject to your acceptance of these Terms of Service and any other policies or notices referred to on the website. By accessing our website, browsing our products, creating an account or otherwise using our services, you agree to be bound by these Terms of Service (“Terms”), including any policies referenced or linked herein.
Please read these Terms carefully before using our website. If you do not agree with these Terms, you should not access or use the website. These Terms apply to all visitors and users of the website, including customers, browsers and anyone accessing or using our services.
Our store is hosted on Shopify, which provides the e-commerce platform through which we offer our products online.
We may update or modify these Terms from time to time by posting the revised version on this page. Your continued use of the website after changes are posted constitutes acceptance of the revised Terms.
SECTION 1 – ONLINE STORE TERMS
By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable law.
You agree to use the website only for lawful purposes and in accordance with these Terms and applicable laws and regulations. You must not use the website or our products for any unlawful, fraudulent or unauthorized purpose. You must not attempt to interfere with the operation or security of the website, introduce malicious software, or engage in activity that could damage, disable, overburden or impair the website or its associated systems.
We reserve the right to refuse or restrict access to our website or services where reasonably necessary, including where we believe these Terms have been violated or the website is being used unlawfully.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to modify, suspend or discontinue any part of the website or services at any time.
We may refuse or restrict access to our website or services where reasonably necessary, including in circumstances involving suspected fraud, unauthorized activity or other misuse of the website. You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the website, its content, products or services without our prior written permission, except where permitted by applicable law.
The headings used in these Terms are for convenience only and do not affect the interpretation of the provisions.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We make reasonable efforts to ensure that information presented on our website is accurate and current. However, product descriptions, photographs, colours, availability, pricing and other information may occasionally contain errors, inaccuracies or omissions.
We reserve the right to correct errors, update information or change product information at any time without prior notice. We do not undertake an obligation to update every piece of information on the website unless required by applicable law.
Photographs are provided for general representation of products. Because Satori products are made in small batches and are handcrafted, there may be reasonable variations in colour, texture, shape, finish or appearance between individual bars and between batches. Such variations are a natural characteristic of handmade products and do not necessarily constitute a defect.
SECTION 4 – PRODUCTS AND HANDMADE VARIATIONS
Satori creates and sells handmade cold-process soaps and related products described on the website. We make reasonable efforts to display our products, ingredients and product information accurately. Product availability may change without notice.
Because our products are handmade and produced in small batches, individual products may have minor variations in appearance, colour, texture, pattern, scent intensity or shape. These variations do not affect the intended nature of the product and are part of the character of handmade soap. Product images are intended to provide a representation of the product. Actual products may differ slightly from images displayed on screens due to lighting, photography and individual device settings.
Where a product has a stated size, quantity, weight or other specification, the applicable product listing and packaging information should be referred to for the relevant details.
SECTION 5 – PRODUCT USE AND SAFETY
Our products are intended to be used only for their stated or described purpose. Please read the product description, ingredient information and any instructions provided with the product before use.
For external use unless otherwise expressly stated. Avoid contact with the eyes. If contact occurs, rinse thoroughly with water. If you have known allergies, sensitivities or concerns regarding any ingredient, please review the ingredient information before purchasing or using the product. If irritation, discomfort or an adverse reaction occurs, discontinue use.
If you are uncertain whether a product is suitable for you, seek appropriate professional advice before use.
Satori does not make claims that its products can diagnose, treat, cure or prevent any disease or medical condition unless expressly permitted and stated in accordance with applicable law.
SECTION 6 – PRICES, BILLING AND PAYMENTS
All prices displayed on the website are stated in Indian Rupees (INR), unless otherwise indicated. Prices, product availability and offers may be changed at any time without prior notice. Applicable taxes, shipping charges or other charges will be displayed during the purchasing process where applicable.
You agree to provide accurate and complete billing and contact information when placing an order. You authorize us and our payment service providers to process payments using the payment method selected during checkout. We do not directly retain complete payment card details where payment processing is handled by third-party payment providers. If a payment fails, is reversed, is disputed or is otherwise not successfully completed, we may be unable to process or fulfil the relevant order.
SECTION 7 – THIRD-PARTY SERVICES AND LINKS
Our website may use services provided by third parties, including payment processors, shipping providers, analytics providers, technology providers and other service providers. Certain features or services available through the website may also be provided or operated by third parties.
Your use of third-party services may be subject to the terms and policies of those third parties. We are not responsible for the independent policies, practices, content, availability or performance of third-party websites or services. If our website contains links to third-party websites, those links are provided for convenience. Accessing such websites is at your own discretion.
SECTION 8 – CUSTOMER REVIEWS, COMMENTS AND FEEDBACK
If you submit a review, comment, photograph, testimonial, suggestion, idea or other material to Satori, you represent that you have the right to submit that material and that it does not violate the rights of any third party or applicable law.
You must not submit content that is unlawful, misleading, defamatory, abusive, threatening, obscene, discriminatory, fraudulent or otherwise inappropriate.
By submitting content to us for publication, you grant Satori a non-exclusive, royalty-free right to use, reproduce, display and publish that content in connection with our business and marketing, subject to applicable law.
We reserve the right, but are not obligated, to review, remove or refuse to publish content that we reasonably believe violates these Terms or applicable law.
SECTION 9 – PROHIBITED USES
You must not use our website or services:
- for any unlawful or fraudulent purpose;
- to violate applicable laws or regulations;
- to infringe intellectual property or other rights;
- to transmit malicious software or harmful code;
- to interfere with the security or operation of the website;
- to collect or misuse personal information belonging to others;
- to impersonate another person or entity;
- to submit false, misleading or fraudulent information;
- to engage in activity that could damage the reputation or legitimate interests of Satori; or
- to otherwise misuse the website or services.
We reserve the right to restrict or terminate access to the website where we reasonably believe prohibited activity has occurred.
SECTION 10 – ERRORS AND OMISSIONS
From time to time, the website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, availability, promotions, shipping charges or other information.
We reserve the right to correct such errors and to update or change information where reasonably necessary.
Where permitted by applicable law, we may cancel or adjust an order affected by a material error, including a pricing or product-listing error, and will communicate the relevant information to the customer.
Where payment has already been received for an order that cannot be fulfilled because of such an error, any applicable refund will be processed in accordance with applicable law and our applicable refund policy.
SECTION 11 – INTELLECTUAL PROPERTY
All content appearing on the Satori website, including but not limited to text, photographs, product images, graphics, logos, branding, illustrations, designs, layouts, product descriptions and other materials, is owned by or licensed to Satori unless otherwise stated.
The Satori name, logo, visual identity, product names, designs and associated branding may constitute trademarks or other protected intellectual property. Nothing in these Terms grants you ownership of or any unrestricted right to use our intellectual property.
You may access and use website content for personal, non-commercial purposes in connection with browsing or purchasing from Satori.
You must not reproduce, modify, distribute, publish, sell, commercially exploit or create derivative works from our content without our prior written permission, except where permitted by applicable law.
SECTION 12 – DISCLAIMER OF WARRANTIES
We make reasonable efforts to maintain the website and provide accurate product information. However, to the fullest extent permitted by applicable law, we do not guarantee that the website will always be available, uninterrupted, secure or error-free. Information available through the website is provided for general informational purposes unless expressly stated otherwise.
Product suitability may vary between individuals. Product information provided by Satori is not a substitute for professional medical or other specialist advice.
Nothing in these Terms excludes or limits any warranty, consumer right or remedy that cannot lawfully be excluded or limited under applicable law.
SECTION 13 – LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Satori Skincare and its owners, employees, contractors, service providers and business partners shall not be liable for losses arising from circumstances beyond our reasonable control or from your misuse of the website or products.
This includes, where legally permissible, indirect or consequential losses arising from the use of the website or products.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law, including liability arising from rights or remedies that are mandatory under applicable consumer-protection laws. Our liability, where it may lawfully be limited, will be limited to the extent permitted by applicable law.
SECTION 14 – INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless Satori Skincare, its owners, employees, contractors and service providers from claims, losses, liabilities or reasonable costs arising from:
- your violation of these Terms;
- your unlawful or unauthorized use of the website;
- your violation of applicable law or the rights of another person; or
- information or content submitted by you that infringes the rights of another person.
SECTION 15 – TERMINATION
These Terms remain effective unless terminated by you or us. You may stop using the website at any time. We may suspend or terminate your access to the website where we reasonably believe that you have violated these Terms, engaged in unlawful activity or otherwise misused our services.
Termination will not affect any rights or obligations that arose before termination. Provisions relating to intellectual property, payment obligations, liability, indemnification, governing law and other provisions that by their nature should survive termination will continue to apply after termination to the extent permitted by law.
SECTION 16 – SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision will be enforced to the fullest extent permitted by applicable law or, where necessary, treated as severed from these Terms.
The invalidity or unenforceability of one provision will not affect the validity or enforceability of the remaining provisions.
SECTION 17 – WAIVER AND ENTIRE AGREEMENT
Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision later.
These Terms, together with the policies and information expressly incorporated into them, constitute the agreement governing your use of the website and your relationship with Satori in relation to your use of our online services.
If there is an inconsistency between these Terms and a mandatory requirement of applicable law, the mandatory legal requirement will prevail to the extent of the inconsistency.
SECTION 18 – GOVERNING LAW AND JURISDICTION
These Terms and your use of the Satori website shall be governed by and interpreted in accordance with the laws of India.
Subject to applicable law, courts having jurisdiction in Maharashtra, India shall have jurisdiction over disputes arising in connection with these Terms or your use of the website. Nothing in this section limits any consumer rights or statutory remedies available to you under applicable law.
SECTION 19 – CHANGES TO THESE TERMS
We may update, modify or replace these Terms from time to time. The latest version will always be posted on this page with the applicable “Last updated” date. You are responsible for reviewing the Terms periodically for changes.
Your continued use of the website after revised Terms have been posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
SECTION 20 – CONTACT INFORMATION
If you have any questions about these Terms of Service, our products, orders or services, please contact us at:
Satori Skincare
Email: care.satori@gmail.com